Terms & Conditions
TERMS AND CONDITIONS
Placing and Order:-
All orders placed by Account Holders are to be given in writing, either by letter, email or fax. Any orders not confirmed in writing will be fulfilled at our discretion.
Orders will be acknowledged by us in writing. No responsibility can be accepted for any errors that arise that have not been notified to us in writing before dispatch of the order.
All items are offered subject to availability at time of order. Sizes indicated in the catalogue are for guidance only and may vary with the growing season.
Prices may be liable to amendment without notice.
We reserve the right to amend delivery charges resulting from any volatile fuel and haulier rate changes.
Fuel surcharges may be added.
VAT is charged at the current standard rate
Pricing Policy:-
Unless stated otherwise the prices quoted in pricelists, on the website and on quotations do not include VAT, which will be charged at the rate applicable on the date of Farm Forestry Co Ltd’s invoices.
Unless otherwise agreed in writing between Farm Forestry Co Ltd and the Buyer, the price for the Goods and the Services will be the price at the date of dispatch.
Farm Forestry Co Ltd may cancel or vary any quotation or accepted order at any time until the particular order has been delivered.
Farm Forestry Co Ltd reserves the right to amend prices quoted within any pricelist and on the website without notice.
Payment:-
Non account holding Customers will be required to make payment for goods prior to dispatch or on collection. We accept payment by Debit Card, BAC’s or cheque, however if making payment with a credit card a surcharge will be charged on the invoice total.
Where credit facilities have been arranged full payment of accounts are due within 30 days from date of invoice. Interest may be charged at 2% per, month on the total amount outstanding on overdue accounts.
All goods remain the property of Farm Forestry Co Ltd until paid for in full. Ownership does not pass until full payment has been received.
We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to our agreed credit terms as above.
Order Postponement or Cancellation:-
Orders cancelled within 8 hours of dispatch will be charged at £20.00 plus Vat.
No excess stock or materials purchased may be returned for credit without prior agreement.
A handling charge of £25.00 plus VAT will apply.
Delivery:-
Telephone Orders:- We endeavour to deliver all products in the time frame agreed with the customer at the time of order subject to availability of goods – However we do not accept liability for delayed delivery due to factors outside our control, or any liability should trees be planted prior to guard delivery. No liability will be accepted for any costs resulting from incorrect addresses or postcodes used on delivery addresses due to errors or omissions.
Internet Orders:- We endeavour to deliver all products within 2 – 5 days of the order being received subject to availability of goods – However we do not accept liability for delayed delivery due to factors outside our control, or any liability should trees be planted prior to guard delivery. No liability will be accepted for any costs resulting from incorrect addresses or postcodes used on delivery addresses due to errors or omissions.
Goods delivered via pallet must be met and signed for. It is the Customers’ responsibility to ensure access is available for large vehicles. Any Re-Delivery charges incurred will be charged to the Customer.
Goods left unsigned for at the Customers’ request or in the absence of the customer for any reason, will be at the Customers risk, Farm Forestry Co will accept no liability for goods left unsigned for, and no claim for any consequential loss will be accepted.
Due to the heightened level of business in the bare root season (November to April) and the possibility of cold weather, there may be unavoidable delays in dispatching goods, but all customers will be informed of any such delays.
Collections (by prior arrangement only):-
Collections must be on a pre-agreed day as arranged with Farm Forestry Co Ltd. Orders may be collected between 10.15am and 4pm, Monday to Friday.
Please also advise Farm Forestry Co Ltd prior to collection should there be any changes to your order.
Where possible, please provide a minimum 5 day lead time between placing your order and collection.
We are, unfortunately, unable to ‘pick’ orders whilst you wait and without having agreed by prior arrangement your intention to collect.
Liability:-
Whilst every effort is made to supply stock of best quality, no warranty is given as to description, quality, growth or productiveness. Whilst every effort will be made to supply orders to our Customers satisfaction, no guarantee of completion by a fixed date can be given and no claim for any consequential loss will be accepted. Depending on the season some losses will inevitably occur and no liability whatsoever will be accepted for such mortalities.
Farm Forestry Co Ltd accepts no liability for loss or damage arising from the use of any information supplied.
All dimensions quoted in our literature are approximate only – minor variations are in inevitable when manufacturing these goods due to ‘memory’ retention.
Returns:-
Unless otherwise agreed in writing no goods supplied by Farm Forestry Co Ltd to the Customer are on a sale or return or sample basis.
Delivered goods, may not be returned to Farm Forestry Co Ltd without prior authority from Farm Forestry Co Ltd unless those goods are accepted by Farm Forestry Co Ltd as being defective in some way.
In the event of a return being authorised by Farm Forestry Co Ltd, Farm Forestry Co Ltd shall have the right to charge carriage to and from the delivery location.
A Handling fee of £25.00 plus Vat will be applied to all returns. All goods should be returned in their original packaging and if not defective they should be in a saleable condition.
Refunds:-
Refunds on returned goods will only be given if the goods are received back by Farm Forestry Co Ltd in a re-saleable condition.
Refunds will be given by a method agreed between Farm Forestry Co Ltd and the Customer.
Complaints:-
Plants and all goods supplied must be examined carefully in terms of quantity and condition when received, and any complaints made in writing within 7 days. Failure to do so will nullify any complaint and acceptance of delivery will be assumed. Once goods/plants have been used no returns/refunds will be given.
Note:-
All tree guards may, in some circumstances, be subject to damage by deer or rabbits, especially if populations are excessively high. Deer may rub guards to remove antler velvet, and knock them over, and/or damage the guard and tree. This can happen with tube type protection, or with net guards. Our guards protect in the majority of situations, however in some instances, additional protective measures may be required, such as shooting. If high population of deer, especially Fallow or Red are known to exist, deer fencing should be considered as an alternative to individual protection.
Force Majeure:-
We will not be liable for any claim relating to our failure to supply, where this failure has arisen to climatic, natural, accidental or any other causes beyond our control.
Acceptance of Terms and Conditions of Sale:-
The placing of an order implies acceptance of our terms and conditions of sale.
Farm Forestry Co Ltd Warranty:-
We guarantee our products to be free from defects in material or workmanship for a period of 2 years from the date of purchase. Replacements of the product or refund of the purchase price is the exclusive remedy available to you, the buyer, for any breach of this limited warranty. This limited warranty excludes all the other warranties, express or implied, including warranties or merchantability and /or fitness for a particular purpose. Your purchase of our products constitutes an agreement to the terms of this warranty.